Terms & Conditions

1. Patient Consent and Agreement 

You acknowledge and agree to the following terms and conditions for receiving care from Harmonia Women’s Health, including via telehealth. 

 

2. Scope of Care 

Harmonia Women’s Health provides specialist care in women’s health, focusing on perimenopause and menopause. Our services may be delivered: 

• In person at our clinic, 

• Via secure telehealth platforms, including phone or video consultations. 

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You acknowledge that telehealth consultations may involve limitations in physical assessment. If necessary, you may be referred for in-person review or additional testing.   

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Harmonia Women's Health is not a General Practice, and its scope of practice is limited to Menopause. Harmonia Women's Health clinicians will not treat or advise on any unrelated medical conditions. 

 

3. Consent to Telehealth 

You consent to: 

Receiving healthcare services via telehealth (phone or video) if applicable. 

The exchange of your personal and health information electronically for the purposes of diagnosis, treatment, follow-up, and coordination of care. 

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The risks associated with telehealth, including potential limitations to confidentiality or data breaches (though we implement industry-standard protections). 

 

4. Fees and Cancellation policy 

We are a privately billing practice. Consultations (in-person and telehealth) attract a fee. Current fees are available on our website. A deposit of 50% of the fee is payable at booking and credit card details are securely stored. Online credit card fees apply. The remaining 50% is debited after the appointment and your Medicare rebate will be processed if applicable. 

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Please note that fees are charged according to actual appointment time not booked time. 

Appointments can be rebooked or cancelled up to 24 hours prior to your appointment without charge. Appointments cancelled after this time will incur a cancellation charge of 50% of the scheduled fee.  

In cases where a Telehealth service may attract a Medicare rebate which is to be bulk-billed, eg. short phone call regarding results,  you agree to assign your right to benefits to the practitioner who has rendered the service. 

 

5. Privacy and Health Records 

We collect, use, and store your personal information in compliance with the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs). This includes: 

• Your name, date of birth, contact details, medical history, and treatment notes, 

• Information shared with other healthcare providers involved in your care (e.g., GPs, specialists, pathology or imaging services), 

• Your medical information will only be stored on secure, cloud-based medical software. 

• A copy of our full Privacy Policy is available on request or via our website. 

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We use Halaxy, a clinical software provider, for our bookings and practice management. For Halaxy's private policy, please click here: www.halaxy.com/article/privacy 

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For their data security measures, please click here: www.halaxy.com/article/security 

We use your email and phone number to send you important communications and reminders. You agree to these methods of communication unless you email us to withdraw consent: hello@harmoniawh.com.au 

 

6. Sharing of Information 

With your consent, we may: 

• Communicate with other healthcare providers involved in your care, 

• Share relevant health information to ensure safe and coordinated treatment. 

We will not disclose your information to third parties for non-medical purposes without your explicit consent, unless required by law. 

 

7. Communication 

We may use secure email or SMS to send appointment reminders, provide medical documents, or share updates about your care. 

You understand that electronic communications may carry risks and you can opt out at any time. 

 

8. Patient Responsibilities 

You agree to: 

• Provide accurate and complete health information 

• Notify us of changes to your contact details or health status.